Friday, March 09, 2007

BBC Response to Complaint

...about the Today Programme, Radio 4, Saturday 3rd March, transcript here.

Below a fairly typical response, which seems to suggest that the volume of complaints is significant in the matter of whether the BBC deals with the complaint, so if you haven't already, it may be worth thinking about sending a response, which can be done pretty easily here.

"This is an update to let you know that we are dealing with your recent complaint but are waiting to clarify some points with other colleagues in the BBC before we reply more fully to you.

We will of course respond as soon as possible but trust you will understand that the time taken can also depend on the nature and number of the other complaints we are currently investigating. The BBC also issues public responses to issues which prompt large numbers of significant complaints and these can be read on our website at

We would like to reassure you that your complaint has already been logged and circulated in our daily report to BBC managers. We would therefore be grateful if you would not reply to this email and, in the meantime, would like to thank you for contacting the BBC with details
of your concerns. "

1 comment:

Anonymous said...

Check out the messageboard at to see how they complain to the media. Mind you, they never get many satisfactory responses to their complaints either. Enjoy the blog. Jackie